---
title: How to Configure Users
description: Add a User Having separate users allows you to be organized with your employees, and creates accountability.  To add a 'User' account, locate and click the blue 'Create User' button.  Enter in the des
---

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# How to Configure Users

The 'Users' section enables you to add dispatchers and chat users to your pulseM account and configure their access. To add a 'User' or manage their access, begin by logging in to your pulseM account and navigating to ( Settings \> General \> Users). 

 

![](https://ask.pulsem.me/hs-fs/hubfs/image-png-Sep-23-2025-05-18-44-8502-PM.png?width=688&height=321&name=image-png-Sep-23-2025-05-18-44-8502-PM.png)

 

**Add a User**

Having separate users allows you to be organized with your employees, and creates accountability. 

To add a 'User' account, locate and click the blue 'Create User' button.  Enter in the desired email and password for the dispatcher account.

 

![](https://ask.pulsem.me/hs-fs/hubfs/image-png-Sep-23-2025-05-19-45-4515-PM.png?width=688&height=78&name=image-png-Sep-23-2025-05-19-45-4515-PM.png)

 

Then, grant the dispatcher the appropriate permissions. 

*Dispatch*: If enabled, the 'User' will be able to dispatch Bios and pulseChecks from inside of pulseM.

*Chat (if applicable):* If enabled, the 'User' will be able to access Two-Way Messaging to manage and send text messages.

*Analytics:* If enabled, this gives the 'User' Admin right to view the Analyze tab and all data therein

*Settings:* If enabled, this gives the 'User' Admin right to view the Settings tab and all data therein

 

![](https://ask.pulsem.me/hs-fs/hubfs/image-png-Sep-23-2025-05-24-21-2460-PM.png?width=1562&height=366&name=image-png-Sep-23-2025-05-24-21-2460-PM.png)

 

After granting the permissions, click the green 'Create' button. Please note that a verification email will be sent out to activate the account, so be sure to enter a valid email address!

 

**Edit User Access**

After creating a user for your pulseM account, you may configure their access for 'Dispatching' or 'Chat' by enabling or disabling the check mark to the right of their email address.

**![](https://ask.pulsem.me/hs-fs/hubfs/image-png-Sep-23-2025-05-27-38-9678-PM.png?width=688&height=39&name=image-png-Sep-23-2025-05-27-38-9678-PM.png)** 

You may also enable/disable their access to the account by clicking the gray 'Disable' button to remove access, and clicking the green 'Enable' button if they need to regain access. 

 

  ![](https://ask.pulsem.me/hubfs/Knowledge%20Base%20Import/DocsDisplay-Aug-27-2024-05-47-06-1253-PM.png)

 

You have now created a 'User' for your pulseM account, thank you for following along!

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