The Social Reviews section displays reviews from your Google My Business and Facebook business pages, enabling you to Give Credit to your technicians. To view the reviews, begin by logging in to your pulseM account and navigate to ( Analyze > Review > Social Reviews).
Here, you may Give Credit to your desired campaigns for Google and Facebook reviews that were submitted by your customers that did not engage with a pulseCheck. Attributing these reviews to a campaign enables your technicians to see the review while in the FieldOps App. This will not impact the technician's points.
To begin, click Give Credit, then choose the campaign.
If applicable, the Paper Plane icon symbolizes that a review was auto-attributed to a campaign based on customer name recognition.
If applicable, the Megaphone icon symbolizes that the review was auto attributed to a campaign based on campaign name recognition in the comment.
The Give Additional Credit button enables you to give credit to multiple campaigns for a review. While in the FieldOps App, all technicians that received the credit will be able to view the feedback.
To begin, click Give Additional Credit, then choose the campaign.
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