---
title: Why does my review request count look different?
description: Why does my review request count look different?
---

[Skip to content](https://ask.pulsem.me/en/knowledge/why-does-my-review-request-count-look-different#main-content)

English

Show submenu for translations

![pulsem-logo-horizontal-reversed.png\]](https://kiliassets.s3.amazonaws.com/logo/pulsem-logo-horizontal-reversed.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Go to dashboard](https://dashboard.pulsem.me/)

[Go to dashboard](https://dashboard.pulsem.me/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://ask.pulsem.me/en/knowledge?hsLang=en)
2. [Reporting](https://ask.pulsem.me/en/knowledge/reporting?hsLang=en)

# Why does my review request count look different?

As part of a recent update on 4/28, we've improved how we track review requests within PulseM. Previously, if a request was sent via both email and SMS to the same client, it was counted as two requests. Now, we count this as a single request, regardless of the number of channels used. As a result, you may notice lower totals in your dashboard or scheduled email reports moving forward.

 

This change ensures more accurate tracking and a simplified experience. There's no action needed on your part.

- [Integrations](https://ask.pulsem.me/en/knowledge/integrations?hsLang=en#main-content)

    - [Servicetitan](https://ask.pulsem.me/en/knowledge/integrations?hsLang=en#servicetitan)
    - [Google Calendar](https://ask.pulsem.me/en/knowledge/integrations?hsLang=en#google-calendar)
- [Settings](https://ask.pulsem.me/en/knowledge/settings?hsLang=en#main-content)

    - [General](https://ask.pulsem.me/en/knowledge/settings?hsLang=en#general)
    - [Dispatch](https://ask.pulsem.me/en/knowledge/settings?hsLang=en#dispatch)
- [Contact Card](https://ask.pulsem.me/en/knowledge/contact-card?hsLang=en)
- [Campaigns](https://ask.pulsem.me/en/knowledge/campaigns?hsLang=en)
- [My Dot](https://ask.pulsem.me/en/knowledge/my-dot?hsLang=en)
- [Overview](https://ask.pulsem.me/en/knowledge/overview?hsLang=en)
- [Reporting](https://ask.pulsem.me/en/knowledge/reporting?hsLang=en)
- [Branding](https://ask.pulsem.me/en/knowledge/branding?hsLang=en)
- [Give Credit](https://ask.pulsem.me/en/knowledge/give-credit?hsLang=en)
- [Users](https://ask.pulsem.me/en/knowledge/users?hsLang=en)
- [Housecall Pro](https://ask.pulsem.me/en/knowledge/housecall-pro?hsLang=en)
- [Google](https://ask.pulsem.me/en/knowledge/google?hsLang=en)
- [ServiceTitan](https://ask.pulsem.me/en/knowledge/servicetitan?hsLang=en)
- [Review Widget](https://ask.pulsem.me/en/knowledge/review-widget?hsLang=en)
- [pulseCheck Notifications](https://ask.pulsem.me/en/knowledge/pulsecheck-notifications?hsLang=en)
- [Dispatch](https://ask.pulsem.me/en/knowledge/dispatch?hsLang=en)
- [Facebook](https://ask.pulsem.me/en/knowledge/facebook?hsLang=en)
- [pulseM Lite](https://ask.pulsem.me/en/knowledge/pulsem-lite?hsLang=en)

[![Chill listening crop-3](https://ask.pulsem.me/hs-fs/hubfs/logo-horizontal-2.jpg?width=161&height=55&name=logo-horizontal-2.jpg "Chill listening crop-3")](https://app.pulsem.me)

Help Center

Copyright © 2026, pulseM