---
title: Dispatch API Migration (2025)
description: "Example: Imagine you want to send a pulseCheck to a customer and choose to send it via both SMS and email to increase the chances they see it. In the old system (API Version 1): Each channel counted s"
---

[Skip to content](https://ask.pulsem.me/en/knowledge/dispatch-api-migration#main-content)

English

Show submenu for translations

![pulsem-logo-horizontal-reversed.png\]](https://kiliassets.s3.amazonaws.com/logo/pulsem-logo-horizontal-reversed.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Go to dashboard](https://dashboard.pulsem.me/)

[Go to dashboard](https://dashboard.pulsem.me/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://ask.pulsem.me/en/knowledge?hsLang=en)
2. [Integrations](https://ask.pulsem.me/en/knowledge/integrations?hsLang=en)

# Dispatch API Migration (2025)

**We’ve updated the pulseM Dispatch API (used for integration) from version 1 to version 2, which changes how pulseChecks are counted.** A pulseCheck sent by both **SMS and email to the same customer** now counts as **one pulseCheck with two channels**, instead of two separate ones.

**Example:**

Imagine you want to send a pulseCheck to a customer and choose to send it via both SMS and email to increase the chances they see it.

- **In the old system (API Version 1):**  
  Each channel counted separately. So, if you sent the pulseCheck via SMS **and** email to the same customer, your reports would show **2 pulseChecks**—one for the SMS and one for the email.
- **In the updated system (API Version 2):**  
  The pulseCheck sent to the same customer across multiple channels is counted as **1 pulseCheck with multiple channels**. So, sending via SMS and email counts as **1 pulseCheck** that used **2 channels**.

**What this means for your reports:**  
You may see fewer total pulseChecks because multiple channels to the same customer are no longer double-counted. However, this gives a more accurate view of unique pulseChecks sent. Your engagement remains strong since the customer still receives the message through both channels—no action is needed on your part.

- [Integrations](https://ask.pulsem.me/en/knowledge/integrations?hsLang=en#main-content)

    - [Servicetitan](https://ask.pulsem.me/en/knowledge/integrations?hsLang=en#servicetitan)
    - [Google Calendar](https://ask.pulsem.me/en/knowledge/integrations?hsLang=en#google-calendar)
- [Settings](https://ask.pulsem.me/en/knowledge/settings?hsLang=en#main-content)

    - [General](https://ask.pulsem.me/en/knowledge/settings?hsLang=en#general)
    - [Dispatch](https://ask.pulsem.me/en/knowledge/settings?hsLang=en#dispatch)
- [Contact Card](https://ask.pulsem.me/en/knowledge/contact-card?hsLang=en)
- [Campaigns](https://ask.pulsem.me/en/knowledge/campaigns?hsLang=en)
- [My Dot](https://ask.pulsem.me/en/knowledge/my-dot?hsLang=en)
- [Overview](https://ask.pulsem.me/en/knowledge/overview?hsLang=en)
- [Reporting](https://ask.pulsem.me/en/knowledge/reporting?hsLang=en)
- [Branding](https://ask.pulsem.me/en/knowledge/branding?hsLang=en)
- [Give Credit](https://ask.pulsem.me/en/knowledge/give-credit?hsLang=en)
- [Users](https://ask.pulsem.me/en/knowledge/users?hsLang=en)
- [Housecall Pro](https://ask.pulsem.me/en/knowledge/housecall-pro?hsLang=en)
- [Google](https://ask.pulsem.me/en/knowledge/google?hsLang=en)
- [ServiceTitan](https://ask.pulsem.me/en/knowledge/servicetitan?hsLang=en)
- [Review Widget](https://ask.pulsem.me/en/knowledge/review-widget?hsLang=en)
- [pulseCheck Notifications](https://ask.pulsem.me/en/knowledge/pulsecheck-notifications?hsLang=en)
- [Dispatch](https://ask.pulsem.me/en/knowledge/dispatch?hsLang=en)
- [Facebook](https://ask.pulsem.me/en/knowledge/facebook?hsLang=en)
- [pulseM Lite](https://ask.pulsem.me/en/knowledge/pulsem-lite?hsLang=en)

[![Chill listening crop-3](https://ask.pulsem.me/hs-fs/hubfs/logo-horizontal-2.jpg?width=161&height=55&name=logo-horizontal-2.jpg "Chill listening crop-3")](https://app.pulsem.me)

Help Center

Copyright © 2026, pulseM